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Frequently Asked Questions

What is your turnaround time?

Can I email you for an update on the status of my order?

But wait! It says “In-Stock” when I click on the item I want. Is it still made-to-order?

How long does shipping take?

How will I know if my order has shipped?

If I place two separate orders can you combine shipping?

Do you ship worldwide?

Do you offer rush shipping for an additional fee?

What happens if I don’t receive my package?

What is your return policy?

I ordered an individual wrap piece to match a previously ordered wrap set, and it’s not exactly the same color.

I ordered a wrap set and the lace is not the same as the lace on a set I ordered previously.

Is UnderWrap™ included with TuckWrap™ Sets

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